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Caller ID in the HubSpot mobile app

Uses phone and mobile number properties.

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Permissions
Phone permission
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: Caller ID uses the Phone number and Mobile number properties to identify the contact. It needs permission to access call logs. The Log calls screen after calls is Android and Xiaomi only.

1. In HubSpot

The relevant screen in my demo portal.

Contact record with the About section and right sidebar cards
The record (1).

2. Worth knowing

Keep phone and mobile number properties filled so Caller ID can match.

3. Related

Mobile app calls.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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