Quick tipHow toService Hub

Customer loyalty (NPS) surveys

NPS asks how likely customers are to recommend you.

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Service Hub
Permissions
Survey access
Time
3 min · Beginner
Last verified

Short answer

HubSpot's KB: customer loyalty (NPS) surveys measure how likely customers are to recommend you. Send by email or show on a page with the tracking code. Recipients don't need to be marketing contacts. The survey's workflow is edited in the survey setup, not the workflows tool.

1. Surveys

Feedback surveys in my demo portal.

Feedback Surveys start page with a Create a survey button
Create a survey (1).

2. CSAT

See CSAT surveys.

3. Related

Unsubscribe survey.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

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