Quick tipFix itSales Hub

Outlook desktop add-in asks you to log in every time

Internet settings on Windows.

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2 min · Intermediate
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Short answer

HubSpot's KB: if the Outlook desktop add-in asks for login each time Outlook opens on Windows, change your internet configuration on the desktop. Office 365 add-in users follow a different troubleshooting path.

1. In HubSpot

The relevant screen in my demo portal.

Email log and track settings with attachment logging and the Sales Extension default log setting
Attachment logging (1) and the extension default (2).

2. Worth knowing

Work through it with your IT team if browser settings are managed.

3. Related

Outlook add-in setup and identity errors.

Sources

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Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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