Outlook add-in: 'same identity is already installed'
Remove the old install, then retry.
Subscription
All tiers
Permissions
Local install rights
Time
2 min · Intermediate
Last verified
Short answer
HubSpot's KB covers the error 'an application with the same identity is already installed' when installing the desktop add-in; follow the steps, then install again.
1. In HubSpot
The relevant screen in my demo portal.
Attachment logging (1) and the extension default (2).
