Quick tipGotchaMarketing Hub

Manually quarantine contacts from marketing email

Engagement removes the quarantine.

Subscription
Marketing Hub
Permissions
Contact edit
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: after a suspension, blocklisting or trust and safety issue, HubSpot may require you to opt out or quarantine contacts. If a quarantined contact replies to a one-to-one or sequence email, or submits a form, the quarantine is removed.

1. In HubSpot

The relevant screen in my demo portal.

Subscription status panel listing three email subscription types with status
Subscription status panel. Check it after you opt someone out.

2. Worth knowing

The KB explains which property to edit if you still need these contacts in sequences or one-to-one email.

3. Related

Stopped sends.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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