Quick tipHow toMarketing Hub

Where replies to marketing emails go, and how to log them

Replies go to the From address unless you set a reply-to.

Subscription
Marketing Hub Professional or Enterprise
Permissions
Edit permission for marketing email
Time
3 min · Beginner
Last verified

Short answer

HubSpot's KB: a custom reply-to address routes replies away from the From address. To log replies sent to it, connect that inbox to HubSpot. Each marketing email can have only one reply-to, so use a shared or distribution address to reach several people. Some providers still send automated replies such as out-of-office to the original From address.

1. From and reply-to

The email editor header in my demo portal shows the From line.

Email editor header with Send to, From and subject line fields
The From line (1).

2. Connect the inbox

See connecting an inbox.

3. Related

Sending from the contact owner.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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