Quick tipHow toSmart CRM

Reset your password or a teammate's

Admins can send a reset email.

Subscription
All tiers
Permissions
Super Admin or Add and edit users for others
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: if you see Wrong password or forgot it, reset from the login page and use the new password on all devices. Super Admins or users with Add and edit users can send a reset email to another user.

1. In HubSpot

The relevant screen in my demo portal.

Users and Teams settings with Users, Seats, Teams, Permission sets and Presets tabs
The tabs that matter here (1).

2. Worth knowing

Sending the reset email to a teammate needs Super Admin or Add and edit users.

3. Related

Login security settings.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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