Quick tipGotchaService Hub
Sync Salesforce cases with HubSpot tickets
Records sync on change.
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- Check app requirements
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- App Marketplace access
- Time
- 2 min · Advanced
- Last verified
Short answer
HubSpot's KB: turning on sync doesn't import existing cases; records sync when created or updated. Choose direction for associations.
1. In HubSpot
The relevant screen in my demo portal.
Needs attention (1) and installed apps (2).
2. Worth knowing
The KB covers how to bring over existing cases.
3. Related
Sync rules.
Sources