Quick tipGotchaSales Hub

Who a sequence email comes from

Manual enrollment: your inbox. Someone else's: use a workflow.

Subscription
Sales Hub or Service Hub Professional or Enterprise
Permissions
Sequences access
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: when you enroll manually, you must choose one of your own connected email accounts. To send on behalf of another user, use a workflow. Each contact can be in one sequence at a time, and users have a daily sequence email limit.

1. Connected email

Email preferences in my demo portal.

Personal Email preferences with Connect email account, Add email alias, and Manage email signatures highlighted
Connect email account (1), Add email alias (2), and Manage email signatures (3).

2. Workflows

See enrolling with workflows.

3. Related

Enrolling a list.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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