Quick tipHow toMarketing Hub

Collect consent before texting contacts

Explicit consent comes first.

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Permissions
Contact edit access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: after setting up your SMS number, you must get explicit consent. Contacts can opt in with keywords in an SMS thread or be opted in manually if you have express, verifiable consent. Opt-out keywords sent to your number unsubscribe them.

1. In HubSpot

The relevant screen in my demo portal.

SMS settings page noting US-based numbers only and restricted business categories
US numbers to US and Canada only (1) and restricted categories (2).

2. Worth knowing

Keep a record of where manual consent came from.

3. Related

SMS add-on.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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