Quick tipGotchaMarketing Hub

Reply to Instagram DMs in the social tool

Instagram only, web only.

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Permissions
Social reply permissions
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: DMs are Instagram only and on the web, not the mobile app. On connecting or reconnecting, only the last 7 days are retrieved. Outgoing DMs show only after the recipient replies. First-time setup needs a disconnect and reconnect.

1. In HubSpot

The relevant screen in my demo portal.

Social tool intro with Create button and Connect accounts
Create (1) and Connect accounts (2).

2. Worth knowing

Reconnect early so the 7-day window doesn't drop older threads.

3. Related

Instagram connection issues.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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