Quick tipHow toService Hub

Ticket volume and response time reports

Start with the service analytics suite.

Subscription
Service Hub
Permissions
Reports access
Time
3 min · Beginner
Last verified

Short answer

HubSpot's KB: service analytics reports track metrics such as customer satisfaction scores and average ticket response time. Ticket reply count shows the top tickets by messages sent and received. To share a customized view, use Actions > Copy report URL.

1. Analytics suites

Reports in my demo portal.

Reports page listing My dashboards, My reports, and Analytics suites for Sales, Service, and Revenue highlighted
Reports and the prebuilt analytics suites.

2. Time in status

See time in ticket status.

3. Related

SLAs.

Sources

New field notes by email

One email when a new article publishes.

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