Quick tipGotchaService Hub

Time in ticket status properties are empty

Check the stage calculated properties switch for that pipeline.

Subscription
Service Hub Professional or Enterprise
Permissions
Edit property settings or Super Admin
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's KB: stage calculated properties are turned off by default for new pipelines and stages. Service stage calculated properties need Service Hub Professional or Enterprise, and toggling them needs Edit property settings or Super Admin.

1. The switches

A pipeline in my demo portal.

Onboarding pipeline Configure tab with switches in the Enable stage calculated properties column
The pipeline's enabled count (1) and the switch for each stage (2).

2. Why off

See stage calculated properties off by default.

3. Related

Ticket reports.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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