Quick tipGotchaSmart CRM

Two people sharing one email address

Email is the contact identifier, so a shared inbox can only be one contact.

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Contact edit access
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3 min · Beginner
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Short answer

HubSpot deduplicates contacts by email, so two contacts cannot hold the same address. A contact can have additional email addresses; HubSpot's KB says if Save is disabled, the address is already on another contact. Segment filters, reports and workflows use only the primary email. Salesforce syncs only the primary email.

1. On the record

Emails are edited from the contact record in my demo portal.

Contact record with the About section and right sidebar cards
The record (1).

2. For shared inboxes

Create one contact for info@ style addresses and associate the real people as separate contacts at the company.

3. Related

Second deal for the same contact.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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