Quick tipHow toSales Hub

Uninstall the HubSpot Sales extension or add-in

BCC logging still works.

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Short answer

HubSpot's KB: removing the extension or add-in takes away HubSpot Sales features in your inbox, but you can still log emails with your BCC address. After removing the Chrome extension, clear the cache. The Windows tray app was sunset on Jan. 25, 2024.

1. In HubSpot

The relevant screen in my demo portal.

Email log and track settings with Allow all users to log email attachments and Apply Default Log setting for all users - Sales Extension Only
Attachment logging (1) and the extension default (2).

2. Worth knowing

Reinstalling is often the fix for a broken extension.

3. Related

Chrome extension troubleshooting.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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