Quick tipGotchaSmart CRM

Two records merged by mistake: what you can do

There's no unmerge. Rebuild the second record.

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Record edit access
Time
3 min · Intermediate
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Short answer

HubSpot's KB: once two records are merged, it isn't possible to unmerge them. The Merged record IDs property shows which records were merged in, and an export covers pre-merge property values and timestamps for merges up to 90 days ago. For contacts and companies, create a new record with the merged email or domain.

1. Merge menu

Merge lives in the record Actions menu in my demo portal.

Company record Actions menu showing Merge, Clone, Delete and history options
Merge in the record Actions menu (1).

2. Prevent it

Check both records before merging. See merging records.

3. Related

Duplicates tool.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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