Quick tipGotchaSmart CRM

Change all users' email domain after a rebrand

Don't change your own email first.

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All tiers
Permissions
Super Admin
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: the Super Admin running it must still have an email on the current domain. Go to Users, Actions > Change user email domains. With more than one Super Admin, a second Super Admin approves before you confirm.

1. In HubSpot

The relevant screen in my demo portal.

Users and Teams settings with Users, Seats, Teams, Permission sets and Presets tabs
The tabs that matter here (1).

2. Worth knowing

Line up the second approver before starting.

3. Related

Changing one login email and rebrand checklist.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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