Quick tipHow toSmart CRM

See exactly who can access a HubSpot record

When someone says they cannot see a record, or can see one they should not, the record access panel answers it.

Subscription
All tiers
Permissions
Access to the record; Super Admin to change permissions
Time
4 min · Beginner
Last verified

Short answer

Actions > View record access shows the record's owner and every user with access, with filters for teams and access level, plus Owners and History tabs for owner changes. In my demo portal a company showed 8 users with access, including an app user for a connected AI tool. Sharing a record with a user or team adds access in line with their object permissions.

1. The panel

View record access panel with company owner, Users with access, Owners and History tabs, and a user count
The owner (1), the tabs (2), and the users with access count (3).

2. What it shows

  • The default owner at the top. Changing it here changes the owner, so use Cancel if you are only looking.
  • Users with access, with their main and extra teams.
  • Owner history, including custom user properties.
  • Connected apps that act as users can appear in the list.

3. Fixing access

Change object permissions or teams in Users & Teams, or share the single record. See permission sets and seats.

Sources

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Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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