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HubSpot-provided vs registered phone numbers

Only HubSpot numbers take inbound calls to shared channels.

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Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: HubSpot-provided numbers are powered by Twilio and are the only ones that receive inbound calls to shared channels like help desk. Registered outbound numbers are existing lines; each rep verifies their own by SMS or call code, and admins can't assign them.

1. In HubSpot

The relevant screen in my demo portal.

Call Setup page with HubSpot numbers section, 0 of 2 HubSpot Numbers Used, Port a number and Get a HubSpot number buttons
Numbers used (1) and the get or port options (2).

2. Worth knowing

Pick by whether you need inbound calls to a team.

3. Related

HubSpot calling numbers and blocked numbers.

Sources

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