Quick tipHow toService Hub

Report on chat and email conversations

Add them from the report library.

Subscription
Check your subscription
Permissions
Reports access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: two default dashboards cover chat and email conversations. The Chat Overview has six reports, including conversation totals by page URL and closed totals by rep.

1. In HubSpot

The relevant screen in my demo portal.

Reports page listing My dashboards, My reports, and Analytics suites for Sales, Service, and Revenue highlighted
Reports and the prebuilt analytics suites.

2. Worth knowing

Use the by-URL report to see which pages start the most chats.

3. Related

Chat availability and conversation properties.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam