Quick tipHow toService Hub

Set which email address a team replies from in help desk

Each team can default to its own connected address.

Subscription
Service Hub; help desk features need a Service seat
Permissions
Super Admin or Account Access
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: once set, all help desk replies for the selected teams use that address by default. A team email must be connected to help desk first. The setting only covers emails sent inside help desk; one-to-one emails have their own default.

1. Channels

Channel settings in my demo portal.

Inboxes settings with the admin banner and the channels table highlighted
Admin banner (1) and channels (2).

2. Shared mailbox

See shared mailboxes.

3. Related

Signatures.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

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