Quick tipHow toService Hub

Create and answer tickets in help desk

Test connections send nothing to customers.

Subscription
Check your subscription
Permissions
Service or Sales Access
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: help desk combines chat, email, form, calling, custom, WhatsApp and Messenger channels. Setup creates test connections to preview tickets; no messages go to customers through them.

1. In HubSpot

The relevant screen in my demo portal.

Help desk workspace with views including My Mentions and Snoozed; ticket names blurred
My Mentions (1) and Snoozed (2).

2. Worth knowing

Set up views and teams before agents start working tickets.

3. Related

Help desk views and the right sidebar.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam