Quick tipFix itSales Hub

HubSpot Sales missing from Outlook

Outlook disables slow add-ins.

Subscription
All tiers
Permissions
Connected inbox user
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: Outlook disables add-ins it thinks slow startup; choose Always enable this add-in. Outlook from the Microsoft Store isn't compatible. Then reinstall or adjust macro settings.

1. In HubSpot

The relevant screen in my demo portal.

Email log and track settings with attachment logging and the Sales Extension default log setting
Attachment logging (1) and the extension default (2).

2. Worth knowing

Check slow and disabled add-ins first.

3. Related

Add-in crashes and login prompts.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam