Quick tipFix itSales Hub

Troubleshoot the Outlook desktop add-in

In maintenance mode.

Subscription
All tiers
Permissions
Connected inbox user
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: the desktop add-in is in maintenance mode. Check it's installed, then sign out from the ribbon and back in. Real-time notifications come through the Chrome extension.

1. In HubSpot

The relevant screen in my demo portal.

Personal Email preferences with Connect email account, Add email alias, and Manage email signatures highlighted
Connect email account (1), Add email alias (2), and Manage email signatures (3).

2. Worth knowing

Consider the Office 365 add-in if issues persist.

3. Related

Add-in missing and Office 365 troubleshooting.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

Book a call with Sam