Quick tipGotchaCommerce Hub

Payment receipts and confirmation emails

Receipts send automatically. You can't switch them off.

Subscription
HubSpot payments needs Starter and up; Stripe works on all tiers
Permissions
Super Admin for payment settings
Time
2 min · Beginner
Last verified

Short answer

HubSpot's KB: receipt, refund and bank debit confirmation emails are sent to customers automatically and can't be turned off. Payment settings need Super Admin, and include business information such as the support phone number shown to buyers.

1. Payments

Payment setup in my demo portal.

Payment Links list with Set up online payments link and Create a payment link button
Set up online payments (1) and Create a payment link (2).

2. Follow-up email

For your own thank-you message, see payment workflows.

3. Related

Payment links.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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