Quick tipGotchaSmart CRM

Stop reps deleting notes and activities

Activity deletion follows the object's Edit permission.

Subscription
All tiers
Permissions
Super Admin or Add and edit users
Time
3 min · Intermediate
Last verified

Short answer

HubSpot's permissions guide: users with Edit permissions can delete activities on a record; remove Edit if they shouldn't. Users with only View can still create notes or tasks, and need Communicate permissions to edit notes or tasks. Deleted activities can be restored within 90 days.

1. Users and permission sets

My demo portal's Users & Teams settings.

Users and Teams settings with Users, Seats, Teams and Permission sets tabs
The tabs (1).

2. Trade-off

Removing Edit also stops record edits. Use permission sets to give it only to people who need it. See permission sets.

3. Related

Restoring activities and the audit log.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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