Quick tipHow toService Hub

Set up the support portal

Replaces the legacy customer portal.

Subscription
Service Hub Professional or Enterprise
Permissions
Customer portal settings
Time
2 min · Intermediate
Last verified

Short answer

HubSpot's KB: the support portal is a login-protected space for customers' tickets; it replaces the legacy customer portal. It appears in your domain's primary language. With Sensitive Data on, customers can't view attachments there.

1. In HubSpot

The relevant screen in my demo portal.

Memberships Access Groups tab with a Create access group button
Tabs (1) and Create access group (2).

2. Worth knowing

For more languages, look at your domain language settings.

3. Related

Customer portal and domain language.

Sources

New field notes by email

One email when a new article publishes.

Still stuck?

If this did not fix it, the problem is probably specific to your setup. Book a call and we will look at it together.

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